Customer Service

 

Shipment and Delivery

In how many days will I receive the order?

Gifts Infinity will process and ship the orders within 24-48 hours of the order placement depending upon the availability. Transit time may vary 3-8 days.

Is the shipping free?

Gifts Infinity does not offer any free shipping. You have to incur specific shipment charges depending upon the location where the order is to be delivered.

 

Our Return Policy

Gifts infinity has a full return policy. You can return the products in unopened state within 30 days of delivery. To return the product, it must be in its original packing. For the return process, the postage and handling charges have to be incurred by the customer for both to the customer and back to Gifts Infinity. All returns must be preauthorized by Gifts Infinity. The customer will also have to incur a 20% restocking fee on all the merchandise in case of return. However, in case of exchange there will be no restocking charges.

 

Fashion Jewelry Policy

Our customized jewelry does not contain any precious metal such as Gold, Silver or Platinum, nor does it have any costly gemstones or diamonds. The products come with no color warranty i.e. the color of jewelry or the stones might fade with time. All these merchandise are for fashion purpose. Gifts Infinity will not initiate any refund or return in case the jewelry is in used state.

 

Engraved items


Gifts Infinity does not offer any exchange or return on personalized items. Only engraving information provided by the customers will be followed by us.

 

FAQ’s

In case of any query, how much time do you guys take to resolve?

We assure complete assurance to satisfactory query resolution to all our customers. In case of any query, we ensure that it is resolved within 24-48 hours from our side.

Where can we contact for any query?

For any sort of query or dispute you can send your request to contact@giftsinfinity.com. And, our support executives will be more than happy to help you